CUSTOMER SERVICE

Custom Orders
Rope Refinishing Service
Delivery Turnaround
Local Pickup

Custom Orders:

We very much enjoy providing custom products for our customers and do our best to keep most colors and products in stock. If we do not have all of the items you request in stock or are creating a custom order for you, our processing will take longer. We will contact you via your email and keep you updated.

Rope Refinishing Service:

We are proud to offer a rope conditioning and refinishing service. Your rope will be expertly washed, hand conditioned, burnished and the ends will be either re-whipped, taped, or knotted (as you had originally ordered them). Learn more about how to have your rope reconditioned here .

When can I expect my order?

For In Stock Items:

Our shipping time is within 3 business days. We will update you via your email evey step of the way. Please note that during Christmas and Valentines seasons, package carriers are busier which may result in delays.

If you would like your purchases to arrive on a certain day, please consider expedited shipping to guarantee your delivery on time.

International shipments take longer due to homeland security and customs clearance.

Local Pick Up:

At this time we do not have a storefront and are unable to accommodate walk in customers. If you are local to Los Angeles, you can purchase selected colors and styles of our Synthetic, Japanese, and Romanian hemp at The Pleasure Chest on Santa Monica Blvd. All hemp available in stores comes with a sailmakers whipping end finishing. If you would like to meet us in person, we teach and vend at local community events and national events. Please check our News and Events page to see when we are coming near you.

Would you like a custom color or a product not featured on our website? Please Contact Us with your request.

Questions? Comments? Contact us.

Back to top